PRIVACY POLICY

1. Introduction

DELICE SHOW, data controller, attaches great importance to the protection and respect of your privacy. This privacy policy defines how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and the French Data Protection Act of 6 January 1978, as amended.

2. Data Controller

3. Data Collected

3.1 Types of data collected

As part of your use of our platform **Artistic Live Production**, we may collect the following data:

3.2 Collection methods

Data is collected:

• Directly from you when you register and use the service
• Automatically during your browsing (cookies, connection data)
• Via our Firebase database for secure storage

4. Purposes of Processing

Your personal data is collected and processed for the following purposes:

• Account management: creation, management and deletion of account
• Service provision: artist search, event creation, quote requests
• Quote request management: processing and follow-up of your requests
• Communication: responses to your questions and requests via our customer service
• Service improvement: anonymized statistical analyses to improve user experience
• Legal compliance: data retention in accordance with accounting and tax obligations

5. Legal Basis for Processing

The processing of your personal data is based on:

• Contract execution: for the provision of our services
• Your consent: for the use of analytical cookies
• Our legitimate interests: for improving our services and platform security
• Our legal obligations: for the retention of certain data

6. Data Recipients

Your personal data may be transmitted to:

• Internal staff: only authorized DELICE SHOW personnel
• Technical service providers:
• Firebase (Google): for database hosting
• Resend: for sending transactional emails
• Hostinger: for website hosting
• External payment providers: when processing your payments (data transmitted directly to the provider, not stored by us)
• Legal authorities: only upon legal request

7. Data Transfers Outside the EU

Some of our service providers may be located outside the European Union. In this case, we ensure that these transfers are governed by:

• Standard contractual clauses of the European Commission
• An adequacy decision of the European Commission
• Any other appropriate guarantee provided by the GDPR

8. Retention Period

Your personal data is retained for the following periods:

• Active account data: for the entire duration of service use
• Inactive account data: 3 years after last login
• Quote and event data: 5 years for accounting purposes
• Connection logs: 1 year in accordance with legal obligations
• Cookies: maximum 13 months

9. Data Security

We implement appropriate technical and organizational measures to ensure a level of security adapted to the risk:

• Encryption of sensitive data
• Secure authentication via Firebase Authentication
• Restricted access to personal data
• Regular backups
• HTTPS protocol for all communications
• Regular updates of our security systems

10. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy
• Right of rectification: correct your inaccurate or incomplete data
• Right to erasure: request the deletion of your data in certain cases
• Right to restriction: request the restriction of processing in certain cases
• Right to portability: receive your data in a structured and readable format
• Right to object: object to the processing of your data
• Right to withdraw consent: for consent-based processing

To exercise these rights, contact us at: hello@deliceshow.com

We commit to responding to your request within a maximum of one month. In case of complex requests, this period may be extended by two additional months.

11. Cookies

11.1 What is a cookie?

A cookie is a small text file placed on your device when you visit our site. It allows information about your browsing to be stored.

11.2 Types of cookies used

Essential cookies (mandatory):

• Session cookies to maintain your connection
• Security cookies to protect against attacks

Analytical cookies (subject to consent):

• Google Analytics to analyze site usage
• Audience measurement and browsing statistics

11.3 Cookie management

You can at any time:

• Accept or refuse cookies via our consent banner
• Configure your browser to refuse cookies
• Delete already installed cookies

Refusing analytical cookies does not prevent site use but may limit certain statistical features.

12. Minors

Our service is intended for professionals and is not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent and find that your child has provided us with personal data, please contact us.

13. Policy Modifications

We reserve the right to modify this privacy policy at any time. Modifications take effect upon their publication on the site. We encourage you to regularly consult this page.

The date of last update is indicated at the top of this document.

14. Contact and Complaints

For any questions about this privacy policy or to exercise your rights, you can contact us:

Complaint to the CNIL

If you believe that the processing of your personal data constitutes a violation of the regulations, you have the right to lodge a complaint with the French Data Protection Authority (CNIL):

15. Final Provisions

15.1 Applicable law

This privacy policy is governed by French law and the GDPR.

15.2 Partial nullity

If one or more stipulations of this policy are held to be invalid or declared as such pursuant to a law, regulation or final decision of a competent court, the other stipulations shall retain their full force and effect.

15.3 Non-waiver

The failure by DELICE SHOW to enforce any breach by the user of any of the obligations referred to herein shall not be construed in the future as a waiver of the obligation in question.